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QuickBooks Got Unexpected Error 5 In Call To Netsharegetinfo

QuickBooks Got Unexpected Error 5 In Call To Netsharegetinfo


The QuickBooks unexpected error 5 is often seen when the service user of the QuickBooks database is restricted to access the location of the file. It is seen because of the wrong entries in the window registry or the incorrect system configuration. This error states as “Got unexpected error 5 is a call to NetShareGetInfo for path”. The below write-up is rounded up with a troubleshooting guide to resolve the issue.

What are the primary causes of the QuickBooks error message code 5?

The unexpected error message 5 can happen because of the below factors:

  • When there is the incomplete and wrong installation of QuickBooks desktop
  • The computer suddenly forcefully shutdown or incorrectly shuts down because of power failure
  • Wrong entries in the Windows registry
  • Any kind of malware attack or antivirus can create the error
  • The system registry files get deleted mistakenly
  • There is an invalid location of the point of sale updates

What are the methods to resolve the QuickBooks unexpected error?

Method 1- Re-creates QB Company file user:

Instructions to delete the user:

  • Initially, you need to delete the existing user. To perform this, here are the steps:
  • Open the QB Desktop
  • Locate Company option to choose the users
  • Next, click on the tab named setup users & roles
  • Click on the option labeled user list, choose the user that you need to delete
  • Hit Delete tab
  • Choose the “Yes” button for the confirmation

Re-Create the User:

  • After you successfully delete the user then re-create a new one. Following are the steps:
  • Locate the users & roles window
  • Choose New option
  • Fill in the username for the new user

Generate a new strong password and then confirm it

Next, adjust the user roles and then hit the OK tab

Method 2- Use the QB file doctor tool to fix corrupted network & company files:

Download and install the QB file doctor utility to resolve the corrupted network & company file. Here are the steps for the same:

  • Open the system web browser
  • Now locate the Intuit official website
  • Install the tool
  • Once you installed then verify all the files & folders in the computer & fix the settings of the hosting accordingly
  • Now use the QB file doctor utility to access & control the computer using the permission level set
  • You may also fix and locate the corrupted files in the QB system

Method 3-Install the Reimage repair utility to scan system:

Firstly install the reimage repair tool and then scan the PC to discover any issue

Now troubleshoot the error with the below steps:

  • Initially download the reimage repair utility in the system
  • Next, save the tool on the desktop
  • Click the File option and then hit the Yes button once the prompt appears on the screen
  • Un-select the checkbox to begin the automatic scan
  • Choose Install
  • Next, the tool will initiate the scanning automatically
  • After you have done with the scanning procedure then hit the start repair button
  • At last restart, the QuickBooks and then verify the QB error 5 is fixed or not

Method 4: Provide File Share Access:

  • Initially start the file explorer window
  • Next, give a right-click on the folder with the company file
  • Choose Properties button
  • Click the “Sharing” option
  • Next, select the partial or Full sharing button as per business requirements
  • Hit Apply button and then hit the Ok tab


Hopefully, the information is helpful to fix the QuickBooks Got Unexpected Error 5. If still confused or face any other difficulties then get connected with the professional team. You can use email support, a live chat, or a phone number. The intelligent experienced team is sitting for you to resolve all your concerns within a short period.

Frequently Asked Questions (FAQs)

Can programs running in the background be the reason for the QuickBooks got unexpected error 5?

Yes, the issue might be because the auto-installed of the several applications in the background interrupts the installation process.

How can I disable the UAC on windows to fix the got-unexpected error 5?

  • Hit on the Windows start option
  • Locate the Control Panel
  • Find the user account
  • Hit on the settings named change user account control
  • Click on the Yes button and move the slider down to Never notify
  • Choose OK and then restart the Windows

How would I update the software to fix the QB Got Unexpected Error 5 In Call To Netsharegetinfo?

  • First, close the QuickBooks and company files
  • Click on the windows start option
  • Find the QB desktop and then give a right-click on the icon
  • Choose Run as administrator
  • When the No company opens window then click on the Help button
  • Choose Update QuickBooks desktop
  • Locate the tab named Options
  • Click Mark all
  • Choose Save button
  • Hit the Update Now option and then choose the checkbox named Reset Update
  • Once you are prepared then click the Get updates button

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