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Sage 50 Could Not Be Opened Because the Company Data Location

Technology

There can be various reasons for Sag 50 to not open. One of these reasons is if the company data location of the file is incorrect. To ensure that your Sage 50 runs smoothly and you have to stop for errors caused due to company data location. Understand the reasons below and then follow the resolutions provided thoroughly.

Summary of the error of company data location

Mentioned below are some causes of the company data location error:

  • “Sage 50 could not be opened because the corporate data location at [data path] on [machine name] could not be discovered or accessed,” says the error message.
  • The software will not open.
  • “Sage 50 could not be opened because the company data location…could not be accessible,” or “…is not a legitimate company data location,” respectively.

Causes of the error of company data location

Mentioned below are the causes of the error of company data location:

  • The network drive has been unplugged.
  • The firewall is preventing network access.
  • The Microsoft Windows user has been designated as the local account.
  • There is little or no available space on the network disc.
  • Running the application without administrative rights
  • Incorrect sharing permissions and/or shared folder security
  • The workstation cannot ping the server, and the server cannot ping the workstation.
  • The data path in the workstation configuration file is incorrect.
  • Various versions are stored on the server and workstation.
  • The data path is incorrect.
  • In the data path directory, there are missing or damaged files.
  • On a workstation or server, User Account Control (UAC) is enabled.
  • I copied the whole Company folder from a backup copy, overwriting previous versions of data.
  • Sage 50—U.S. edition shortcut has been damaged.
  • Sharing a Password is enabled.

Solution of the error of company data location

Remember: If your computer has just been updated to Windows 10, deactivate UAC in the registry, reboot, and try again.

Section I: Disconnection of the network drive

Check that the network drive for Sage 50—U.S. Edition is mapped and available on the workstation.

  • If the disc is not mapped, see Article ID 10213: How to Map a Network Drive.
  • If the drive is mapped but disconnected (shown by a red X on the drive icon) or cannot be opened, restart the computer. If it doesn’t work, move on to the next section.
  • If the disc has been mapped but a username and password are required to open it, provide the proper username and password. Disable password-protected sharing on the server computer if you do not know the credentials.
  • If the disc is mapped but not visible inside Sage 50, see “Unable to see mapped drives inside the application.”
  • If you map the disc but are unable to ping the server by name, see Article ID 29735: “Sage 50 cannot be started…” error message, and I am unable to ping my server by name.
  • Disconnect and remap the disc if it is mapped and you can open it without a problem.

Section II: Security software configuration

  • For further information, see Article ID 10089: How can I change the settings on my firewall or Internet Security?
  • Check that you can run the application.

Section III: There is little or no space available on the network disc.

  • If there is insufficient space on the network disc, contact your Network Administrator to free up some space or assign extra space.
  • Check that you can run the application.

Section IV: The Microsoft Windows user has been designated as the local account.

In Windows, the user account must have administrative access to the local machine. For assistance, contact your network administrator.

Section V: Run the application as an administrator.

  • Run as administrator by right-clicking the Sage 50 icon on your desktop.
  • Check that you can run the application.

Please keep in mind that if the machine is running Microsoft Windows 8, you may need to disable the User Account Control (UAC). See Section IV of Article ID 10198: How to Disable User Account Control for further information (UAC). Also, if the mapped drive and Peachtree 2XX.ini files are valid, it may be essential to check the shortcut’s attributes to ensure that it is not running as an administrator. If the software still starts after changing the shortcut to not run as Administrator, it’s conceivable that the Windows Administrator profile doesn’t have the right mapped disc under its profile. If the shortcut still has to be adjusted to run as Administrator, this will need to be changed.

Section VI: The programme is already set to run as administrator.

Follow the procedures outlined in the link in this article’s Additional information section.

Section VII: Network communication

  • Check that the necessary sharing permissions and security settings are in place on the shared data folder; see Article ID 10211: Check that the permissions on my data files are configured appropriately.
  • Check to see if the workstation and server can ping each other by name; see Article ID 14377: How do I ping the server from a workstation?

Section VIII: Versions on the server and workstation

  • Check that the server and workstation are running the same Sage 50 version and build; see Article ID 52468: How can I ensure that the most recent version is installed?
  • If they are not, install the latest version of the software on the machine that is still running the older version; see Article ID 10262: Sage 50—U.S. Edition installation instructions

Please see Article ID 10170: Installing Updates for more information. Installing Updates

Section IX: Incorrect data routing

Check that the data path on the server is right; for more information, see Article ID 60644: How to guarantee that the data path on a server or stand-alone PC is correct.

  • Navigate to the location mentioned in the error message by opening Computer.
  • VerInfo.ini is opened in Notepad.
  • Verify that the version number in the file corresponds to the one installed:
  • 28 .X.XX: Release 2021
  • 27 .X.XX: Release 2020
  • 26 .X .XX: Release 2019
  • Make sure the workstation disc is mapped one directory above the server’s data path once you’ve found the right data path on the server.
  • Change the DATAPATH= line in the INI file of the workstation if necessary to point to the right network location; see Article ID 13517: What is the best way to alter the data path?
  • Then click Save after selecting File.
  • Close Notepad and double-check that Sage 50 runs well.

Note: If you don’t see the VerInfo.ini file, make sure Windows is set to Show hidden files, directories, and drives.

Note: This is not the right data path if the listed value is for a different version than what is installed, or if VerInfo.ini is not listed. To discover the right data path, see Article ID 10165: How to identify data path and programme path.

Note: If you see a popup asking you to pick a different location after you save the INI file, see Article ID 34633: When trying to save PeachtreeXXX.INI, you get the error “Access is forbidden.”

Section X: Files in the data path that are damaged or missing

  • Run Repair; see Article ID 10602: How to Run Repair for further information.
  • If none of the previous procedures work, use the Database Repair Utility to build a new data path on the server; see Article ID 10529: Using the Sage 50 Database Repair Utility for more information.
  • Please refer to Article ID 33112 for the updated data location. What is the best way to share my data path folder?
  • Refer to Article ID 10213: Mapping a Network Drive to a New Shared Folder for further information. What is the procedure for mapping a network drive?
  • Change the INI file on the workstation to point to the new data location; see Article ID 13517 for further information. What is the best way to alter the data path?

Section XI: Password-protected sharing should be disabled

  • The default Data Path, for example, will be C:\Sage\Peacht~1\Company\ (where Peacht~1 is short for Peachtree).
  • Navigate to the INI file path and change Peachtree to Peachtree instead of Peacht1, then save the file. See Article ID 13517: What is the best way to alter the data path?
  • Verify you can open the programme without the error.

Conclusion

The above sections might be of help to you in solving the problem and using Sage 50 without any problem. If your problem still persists, you can contact our team and we will be at the forefront to help you out.

Frequently Asked Questions(FAQs)

Question 1: Can you please explain How to map a network drive?

 Due to the fact that Sage 50 employs Name Resolution, mapping by Server IP Address is not encouraged nor supported.

The first section is about Windows 10

  • Select This PC by pressing the Windows+E buttons.
  • Along with the top menu, select Map Network Drive.
  • After selecting the correct drive letter, click Browse.
  • Select the machine to which the shared folder should be mapped,
  • After the process is over, then click OK.
  • End the process by clicking the Finish button.

The second section is about Windows 7

  • Press the Windows+R buttons on your keyboard.
  • Click OK after entering the server name (replace the server name with the machine name of your server).
  • If you’re asked to provide a password, look up Article ID 14247: When I visit the server, I’m asked for a password.
  • Right-click the Peachtree folder (shared folder) and choose Map network drive from the drop-down menu.
  • Select a drive letter, then click Finish, ensuring that Reconnect at login is checked.

Note: You may see warnings regarding the Invalid Company Data location if the server’s data path was not shared correctly.

The Third Section is about Microsoft Windows 8

  • Double-click the Computer icon on the Desktop.
  • Select Map Network Drive from the standard toolbar’s Map Network Drive button.
  • From the Drive drop-down menu, select the appropriate drive letter.
  • If you know the folder or drive, you can type it directly into the Folder textbox by clicking the Browse button next to the Folder field and selecting shared network folder; otherwise, if you know the folder or drive, you can type it directly into the Folder textbox by clicking the Browse button next to the Folder field and selecting shared network folder.
  • At the sign-in screen, select Reconnect.
  • To access the folder, provide the login credentials if requested.
  • End the process by clicking the Finish button.

Question 2: How can I turn off User Account Control? (UAC)

  • To begin, press the Windows Start button.
  • Type Regedit into the Search area and hit Enter.
  • If asked, choose Yes.
  • Choose File, Export, and then save a copy somewhere you’ll remember it.
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
  • In the right pane, double-click EnableLUA
  • Value Data should be set to 0
  • Select OK.
  • The Registry Editor should be closed.
  • Start the computer again.

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